A UNIQUE EXPERIENCE MADE JUST FOR YOU

FAQ

BOOKING AND TRIPS

1How much is the ticket for the day trip? What is including on the Price?
CANARIA. The tickets Price for 4 hours trip is 60€ for general ticket and 80€ for pack VIP. General ticket include Open Bar (beer and sangria), food on board, snorkel equipment, a tour of Banana Boat and discounts on water activities. The Pack VIP include priority boarding, a private Balinese bead, a premium bottle on bed, Open Bar (beer and sangria), food on board, snorkel equipment, a tour of Banana Boat and discounts on water activities.

BARCELONA. The tickets Price for 4 hours trip is from 35€ for general ticket and from 80€ for pack VIP. General ticket include entrance, music, a drink, snacks and discounts on water activities. The Pack VIP include priority boarding, music, a private Balinese bead, a premium bottle on bed, snacks and discounts on wáter activities.

IBIZA. The tickets Price for 4 hours trip is 60€ for general ticket and 80€ for pack VIP. General ticket include Open Bar (beer and sangria), food on board and snorkel equipment. The Pack VIP include priority boarding, a private Balinese bead, a premium bottle on bed, Open Bar (beer and sangria), food on board and snorkel equipment.
2What is the Promo Code?
A code Promo is a discount code.
3What is the program of the day? Which we visiting? How long is the trip?
CANARIAS. We offer you one trip per day, all the days, leaving from Puerto Rico at 15:30 until 19:30, for 4 hours trip. We will see sea caves, cliffs, virgin and natural beaches and if we are lucky, some dolphins, turtles and fly fish.

BARCELONA. We offer you two trips per week, leaving from Puerto Olimpico at 11:00 until 16:00 for trips “Brunch” and from 18:00 until 21h00 for trips “Sunset”, for 4 hours trip. We will navigate by the Mediterranean next to the coast of Barcelona listening music.

IBIZA. We offer you two trips per week, leaving from Muelle de excursiones de Marina Botafoch at 11:00 until 16:00 for trips “Brunch” and from 18:00 until 21h00 for trips “Sunset”, for 4 hours trip. We will navigate by the Mediterranean next to the coast of Ibiza listening music.
4How can we book?
CANARIAS You can book online on the website by pay pal or credit card (Visa and Mastercard) or coming directly in our point of sale on Puerto Rico.

BARCELONA You can book online on the website by pay pal or credit card (Visa and Mastercard) or coming directly in our point of sale on Puerto Olimpico. (Poner vínculo de nuestra web y localización de nuestra carpa)

IBIZA You can book online on the website by pay pal or credit card (Visa and Mastercard) or coming directly in our point of sale on Muelle de excursiones de Marina Botafoch.
5We didn’t have the confirmation of booking, we are still registred?
If you don’t receive a confirmation booking, it’s mean your booking is not confirm, please retry your booking.
 

CANARIAS: TRANSPORTATION

1What time the car pick me up?
You will receive an e-mail one day before the trip with the pick up timing of your car.
2Which area of the island the car can pick up?
The car can come in the Puerto Rico and Maspalomas area.
3How much is the transportation?
The transportation is free, it’s include in the trip price.
4Where we can park at Puerto Rico?
You can park your car directly at the port who have its own parking, 45min free, 0.023€ / minute and 11€ for one day or if you lose the ticket. Or directly at the city.
 

GENERAL QUESTIONS

1Kids are allowed? I’m pregnant, can I go?
All the kids are allowed on board. Our trips are not recommended for Senior citizen over 70 years old and pregnant women. If something happens, it would not be Five Star Boat responsibility.
2- I’m vegetarian, can I have a special menu for me? How much are drinks, food and bottle on board?
CANARIA. Sorry for the joining day we can’t change our Menu. On board, beers and sangrias are include on the price, you can find 1 liter of mojito for 5 euros, special drinks from 5 euros and bottles from 100 euros. Snacks are free.

BARCELONA. Sorry for the joining day we can’t change our Menu. On board, you can find beers from 5 euros, drinks from 10 euros and bottles from 150 euros. Snacks are free.

IBIZA. Sorry for the joining day we can’t change our Menu. On board, you can find beers from 5 euros, drinks from 10 euros and bottles from 150 euros. Snacks are free.
3Have any special events? How we can know if you have special events?
Yes, we have special events every weeks, please, visit our website: http://www.fivestarboat.es/
4- Who should I call for cancel the trip? If I’m sick and cannot go, you refund us? Can I cancel or change the date of the trip?
If you want to cancel your trip send an e-mail to info@fivestarboat.es

Cancelación & No show Policy:
By Five Star Boat:
If we cannot sailing in security because of a bad weather, Five Star Boat reserve the right to cancel the trip.
Five Star Boat can propose you to postpone the trip or to get 100% refund.

By Client:
Any cancellation or change less than 24 hours before the cruising date, the net charter fee will not be refundable at all. Cancellation or change less than 72 hours before the cruising date, just only 50% refundable. For other cases we will keep 10% set up fees. For “NO SHOW” 100% of the charter fee will be charged. Si vous voulez annuler votre excursion, vous pouvez envoyer un mail à info@fivestarboat.es
5What we can do if the weather is very bad?
Five Star Boat can’t guaranty the weather… You will be only refund if we can’t sailing because of security reason